1. Introduction

Welcome to Levels Melbourne. By accessing this website, purchasing tickets, entering our venue, or attending our events, you agree to be bound by these Terms & Conditions.

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If you do not agree, please refrain from using our website or attending our events.

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2. Entry Conditions

Entry to Levels Melbourne is subject to:
•    Valid government-issued photo identification
•    Compliance with our dress code
•    Behaviour deemed appropriate by venue management
•    Security screening where required

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Levels Melbourne operates a strict right of refusal policy. Management reserves the right to refuse entry or remove any patron at its discretion without explanation.

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No refunds will be provided in the event of refusal of entry or removal due to breach of venue policies.

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3. Ticketing & Refunds
•    All ticket sales are final unless required by Australian Consumer Law.
•    Tickets are non-transferable unless expressly stated.
•    Lost, stolen, or damaged tickets will not be replaced.
•    Event line-ups, set times, and advertised inclusions are subject to change without notice.

If an event is cancelled, refunds will be issued in accordance with the ticketing platform’s policy.

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4. Code of Conduct

Patrons must:

•    Behave in a respectful and lawful manner
•    Follow directions from venue staff and security

•    Not engage in aggressive, unsafe, or disruptive conduct
•    Not bring prohibited substances or items into the venue

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Levels Melbourne maintains a zero-tolerance policy toward illegal substances, harassment, and violence.

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5. Responsible Service of Alcohol

Levels Melbourne practices responsible service of alcohol in accordance with Victorian liquor licensing laws.

We reserve the right to refuse service to any patron at our discretion.

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6. Photography & Media Consent

By entering Levels Melbourne or attending any of our events, you acknowledge and agree that:

•    Photography, videography, and audio recording may take place within the venue.
•    Images, video, and audio recordings may be used for marketing, promotional, editorial, advertising, and social media purposes by Levels Melbourne and its affiliated entities.
•    You grant Levels Melbourne an irrevocable, royalty-free, worldwide licence to use your likeness in such content without compensation or further notice.

If you do not wish to be photographed or recorded, it is your responsibility to notify venue staff or the photographer at the time.

Levels Melbourne is not obligated to remove published content unless required by law.

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7. Website Use

You agree not to:

•    Use the website for unlawful purposes
•    Attempt to interfere with site functionality
•    Reproduce, copy, or distribute content without written consent

All website content, branding, logos, and materials remain the intellectual property of Levels Melbourne unless otherwise stated.

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8. Liability

To the fullest extent permitted by law:

•    Levels Melbourne is not liable for loss, injury, or damage to personal property occurring within the venue.
•    Attendance at events is at your own risk.
•    We are not responsible for third-party services linked via our website.

Nothing in these Terms excludes rights under Australian Consumer Law.

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9. Privacy

Any personal information collected via ticket purchases, mailing lists, or website forms will be handled in accordance with our Privacy Policy.

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10. Changes to Terms

Levels Melbourne reserves the right to amend these Terms & Conditions at any time. Updated terms will be effective upon publication to the website.

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11. Governing Law

These Terms are governed by the laws of Victoria, Australia.